Brinks Home Security

As a proven leader in smart home
security, we’re committed to providing
powerful and reliable monitoring with
fast alarm response.

We belive in
your rights

Value every second

You’ve chosen a smart home security solution that meets your unique needs. We know every moment matters, so we handle alarm incidents as quickly as possible, and reply to customer service requests promptly.

Move freely

When you’re preparing to move, you have a lot of things on your mind. Your home security system shouldn’t be one of them. After one year with Brinks Home Security, customers can shift their current service to a new home address. Active military? Speak with a Security Adviser if your military service requires more frequent moves.

Change your mind

We love having you as a customer, but we want you to stay with us because you want to, not because you have to. Our cancellation process is simple. Call us at 855-939-4657 and we’ll send you the DocuSign cancellation procedures and what to expect on your final bill. Early termination charges may apply.

Local service

No matter what your question, we believe it helps to have people in your own backyard. That’s why the Brinks Home Security customer support team is in the USA.-based, and available to take your calls.

Always monitored

Remind Me Alerts

Quiet Open

Google Assistant

Dog Pass

Pathlight

Our promise

Our 5 core principles are what set us apart:

Service Through Purpose:

We are motivated by the pursuit of safety and peace of mind for our customers, and our service is inspired by protecting what matters most.

Security In Every Detail:

We obsess over the details so that our customers can live their lives without thinking about home security.

Always Available:

We are committed to meeting the security needs of our customers at every moment.

Relentless Standard of Care:

We are accountable to our customers, colleagues, and stakeholders, no matter the circumstances.

Collective Success:

By working to bring out the best in each other, we provide our customers with the highest standard of service and protection.

We belive in
transparency

be heard

You have things to say, and we want to hear from you. Our Security Advisers and service technicians appreciate your feedback. Tell us what we can do to make things things right by texting us at 855-939-4657.

have issue addressed

We know your time is valuable. Tell us what your issue is and we’ll dedicate ourselves to finding a solution, fast.

Understand your contract

Home security services shouldn’t be complicated. Contracts, as our commitment to each other, should be easy to understand. Our policies are easy to reference, written in English and always in plain view.

Choose your provider

When it comes to the products and services in your home, we know that you have many choices. We’re glad that you’ve chosen Brinks Home Security.

Have any Questions?
Contact Us

To optimize your experience, we’ve listed the best way to contact us depending on your needs

855-939-4657

Our phone and live chat hours are:

Our you can email us anytime

Write Us Email

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